After-Sales Support

Our Partnership Doesn't
End at Handover

We remain your dedicated hotel furniture partner for the lifetime of every piece we deliver — from spare parts to full renovation planning.

Our After-Sales Services

Long-Term Support for
Your Hotel Property

Every Zhobai project is assigned a dedicated after-sales contact who remains your point of contact for the lifetime of the furniture — because we believe exceptional service extends far beyond the handover date.

🔧

Spare Parts Programme

We maintain a dedicated spare parts inventory for all active projects for a minimum of 5 years post-handover, ensuring rapid availability of components when needed.

  • Hardware components (hinges, runners, locks)
  • Upholstery fabrics in original specifications
  • Structural timber and board components
  • Finish touch-up kits matched to original
  • Dispatch within 5 business days
📋

Maintenance Guidance

Comprehensive care documentation is provided for all furniture delivered, ensuring your housekeeping and maintenance teams have everything they need to preserve the furniture's condition.

  • Material-specific cleaning recommendations
  • Recommended products and what to avoid
  • Periodic maintenance schedules
  • Minor repair guidance for on-site teams
  • Video tutorials for complex care procedures
🏨

Renovation Planning

When your property is ready for its next chapter, our team can develop a phased replacement strategy that maximises residual value and minimises operational disruption.

  • Phased room-by-room replacement scheduling
  • Style evolution aligned with brand updates
  • Sustainable disposal of replaced furniture
  • Preferential pricing for repeat clients
  • Continuity of original project team
🔍

Annual Condition Reviews

For major projects, we offer annual condition assessments — identifying maintenance requirements before they escalate and ensuring your furniture continues to meet brand standards.

  • In-person or photographic survey options
  • Prioritised maintenance recommendations
  • Budget forecasting for upcoming replacements
  • Written condition report for asset management

Need After-Sales Support?

Contact our dedicated after-sales team for spare parts, maintenance advice, or renovation planning.

Email After-Sales Team General Enquiry