Privacy Policy

Information We Collect

We collect information you provide directly when submitting an enquiry form — including your name, email address, phone number, company name, and project details. We also collect standard web analytics data such as pages visited, time on site, and referring URLs through Google Analytics.

How We Use Your Information

We use the information we collect to: respond to your project enquiries and provide quotations; communicate about your project throughout the delivery process; send relevant industry updates if you have opted in; and improve our website and services based on usage patterns.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted partners involved in delivering our services — such as freight partners and installation contractors — on a strictly need-to-know basis, and only under confidentiality obligations.

Data Retention

We retain enquiry and project data for 7 years following project completion for warranty and legal purposes. Analytics data is retained for 26 months. You may request deletion of your personal data at any time by contacting us at privacy@zhobaihf.com.

Your Rights

Under applicable data protection laws, you have the right to access, correct, or delete your personal data; the right to object to processing; and the right to data portability. To exercise any of these rights, contact us at privacy@zhobaihf.com.

Cookies

We use essential cookies to operate our website and analytics cookies to understand usage patterns. See our Cookie Policy for full details. You can manage cookie preferences through your browser settings.

Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified on our website. Your continued use of our website following any update constitutes acceptance of the revised policy.

Contact Us

For privacy-related enquiries, contact our data protection contact at privacy@zhobaihf.com or use our general enquiry form.